At Couoko, we are committed to ensuring a reliable and smooth shipping experience for all our customers. Please read our shipping policies carefully to understand our processes and expectations.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). Orders placed after 5:00 PM will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Rates and Delivery Estimates
- Standard Shipping: Delivery within 5-7 business days.
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
3. Shipping Locations
We currently offer shipping to most locations within the United States. Unfortunately, we do not provide international shipping at this time. To verify if we deliver to your area, please enter your ZIP code at checkout. If you have any specific questions, feel free to contact us at couoko@outlook.com.
4. Delivery Times
Delivery times may vary depending on your location and selected shipping method. Please note that delays can occur due to weather, carrier issues, or public holidays. If your order is delayed, please refer to your tracking information or reach out to us for support.
5. Shipping Restrictions
Some large or fragile items may require special handling and may not qualify for expedited shipping. Additionally, certain remote locations may have extended delivery times. We will notify you if there are any restrictions or adjustments to your order.
6. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us immediately at couoko@outlook.com with your order number and photos of the damage (if applicable). We will work to resolve the issue promptly by providing a replacement or refund.
7. Contact Us
If you have any questions about our shipping policy, please feel free to contact us:
Email: couoko@outlook.com
Thank you for choosing Couoko. We look forward to serving you!
